Head of Customer & Market Research, Energy

S&P Global, Inc.; New York (NY); Vor Ort; USD 75.000 - 105.000; Vollzeit

Benefits dieser Stelle

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Benefits by country

Zusammenfassung

S&P Global Energy's Customer Experience Design team seeks a senior leader to own and evolve the energy division's customer and market research portfolio, guiding priorities with the Director of CX Design to support strategic growth.

You will lead a small team across qualitative, quantitative and mixed-method research, ensuring rigorous design, effective fieldwork, and actionable recommendations that inform product, commercial and operational decisions.

Qualifikationen

• Significant experience leading customer and/or market research portfolios in a global organization.
• Expertise in qualitative, quantitative and mixed-method research and insight activation.
• Proven people leadership, prioritization, and coaching capabilities.
• Strong business acumen with senior stakeholder partnership across functions.

Aufgaben

• Own and evolve the Energy division's customer/market research portfolio and align priorities.
• Partner with senior leaders to translate priorities into focused research programmes.
• Lead a small team delivering end-to-end qualitative, quantitative and mixed-method studies.
• Coach and develop researchers; build capability across research disciplines.
• Evolve governance, standards and impact measures, including responsible AI use.
• Turn insights into product choices, investments and operational improvements.

Kenntnisse

Leadership

Research leadership

Stakeholder partnership

Strategic insight

Communication storytelling

Prioritization & organization

Ausbildung

Market research degree or equivalent

Jobbeschreibung

S&P Global Energy's Customer Experience Design team seeks a senior leader to own and evolve the energy division's customer and market research portfolio, guiding priorities with the Director of CX Design to support strategic growth.

You will lead a small team across qualitative, quantitative and mixed-method research, ensuring rigorous design, effective fieldwork, and actionable recommendations that inform product, commercial and operational decisions.