CX Call Center Pro – Remote/On-Site

MCI; Fort Campbell North (KY); Remote; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Health benefits

Retirement plan

Career growth

Paid training

Casual dress code

Zusammenfassung

MCI is seeking a Call Center Representative to handle inquiries, provide accurate information, and resolve issues, ensuring a positive customer experience. You will use systems to manage accounts, identify sales opportunities, and explain products while maintaining high service standards.

The role emphasizes reliability, communication, and the ability to navigate a fast-paced environment with strong team collaboration and ongoing training.

Qualifikationen

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.

Aufgaben

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalated customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

Kenntnisse

Customer service

Communication

Problem solving

Team orientation

Multitasking

Attendance reliability

Typing speed

Windows basics

Ausbildung

High school diploma

Tools

Microsoft Office

Jobbeschreibung

MCI is seeking a Call Center Representative to handle inquiries, provide accurate information, and resolve issues, ensuring a positive customer experience. You will use systems to manage accounts, identify sales opportunities, and explain products while maintaining high service standards.

The role emphasizes reliability, communication, and the ability to navigate a fast-paced environment with strong team collaboration and ongoing training.