CX Call Center Agent: Growth & Tech-Powered Role

MCI Careers; Savannah (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Incentives & Rewards

Job summary

MCI Careers is seeking Call Center Agents in Savannah, Georgia. In this role, you will manage inbound and outbound customer interactions, ensuring excellent service and problem resolution. Ideal candidates are reliable, possess stellar communication skills, and are eager to learn. Both full-time and part-time options are available. Join a dynamic team and enjoy competitive benefits including health insurance, PTO, and ongoing training opportunities.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Handle inbound and outbound calls professionally.
• Ensure first-call resolution and document processes.
• Utilize knowledge base to answer customer questions.

Skills

Excellent communication skills

Reliability

Problem-solving

Customer service orientation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is seeking Call Center Agents in Savannah, Georgia. In this role, you will manage inbound and outbound customer interactions, ensuring excellent service and problem resolution. Ideal candidates are reliable, possess stellar communication skills, and are eager to learn. Both full-time and part-time options are available. Join a dynamic team and enjoy competitive benefits including health insurance, PTO, and ongoing training opportunities.