Call Center Agent - Flexible Shifts & Career Growth

MCI; Pembroke (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health benefits

Retirement savings programs

Paid training and development

Incentives & rewards

Job summary

MCI, a leading tech-enabled business services company, is seeking Call Center Agents in Savannah, GA to manage customer interactions efficiently. The role includes handling inbound and outbound calls with both residential and business customers, while also performing sales duties.

Applicants must be at least 18 years old and possess a high school diploma. Full-time and part-time options are available, and various benefits such as health insurance and paid time off will be offered to the successful candidates.

Qualifications

• Must be 18 years of age or older.
• Excellent written and oral communication skills.
• Ability to evaluate and troubleshoot customer issues.
• Proficiency in conflict resolution and negotiation.

Responsibilities

• Handle inbound and outbound contacts courteously.
• Ensure first-call resolution through effective call handling.
• Accurately document customer claims in systems.
• Attend meetings and training to stay updated.

Skills

Organizational skills

Communication skills

Typing speed

Microsoft Office Suite

Conflict resolution

Customer service orientation

Multi-tasking abilities

Team orientation

Education

High school diploma or equivalent

Tools

Windows Operating System

Job description

MCI, a leading tech-enabled business services company, is seeking Call Center Agents in Savannah, GA to manage customer interactions efficiently. The role includes handling inbound and outbound calls with both residential and business customers, while also performing sales duties.

Applicants must be at least 18 years old and possess a high school diploma. Full-time and part-time options are available, and various benefits such as health insurance and paid time off will be offered to the successful candidates.