Customer Experience & Sales Agent

Talentify; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement plan

Career growth

Paid training

Casual dress code

Job summary

MCI is seeking Call Center Representatives in Savannah, GA to support inbound/outbound customer service and sales across a diverse client portfolio. You will handle calls, promote products, and deliver exceptional customer experiences with industry-leading training.

No prior call center experience required; all backgrounds welcome. The role emphasizes teamwork, positive attitude, and a commitment to quality service in a dynamic, growing environment.

Qualifications

• Must be 18+ years old.
• High school diploma or equivalent.
• Strong communication and organizational skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Reliable and punctual.
• Skilled in troubleshooting and follow-up.
• Able to multitask and self-manage effectively.
• Excellent interpersonal skills.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Skills

Strong communication

Organizational skills

Typing 20+ WPM

Microsoft Office

Windows familiarity

Reliability & punctuality

multitask

Education

High school diploma or equivalent

Tools

None

Job description

MCI is seeking Call Center Representatives in Savannah, GA to support inbound/outbound customer service and sales across a diverse client portfolio. You will handle calls, promote products, and deliver exceptional customer experiences with industry-leading training.

No prior call center experience required; all backgrounds welcome. The role emphasizes teamwork, positive attitude, and a commitment to quality service in a dynamic, growing environment.