Blended CX Agent — Inbound/Outbound Support & Upsell

MCI; Georgia; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Incentives & Rewards

Job summary

MCI in Savannah, GA is looking for contact center agents to support customer service and sales projects. This full-time, on-site role involves handling inbound inquiries and making outbound calls to assist customers. Ideal candidates are reliable, have excellent communication skills, and are willing to learn.

Employees enjoy competitive compensation and a comprehensive benefits package, including paid time off and health benefits after 60 days of employment. MCI fosters career growth through extensive training programs.

Qualifications

• Must be 18 years of age or older.
• Excellent written and oral communication skills.
• Swift and accurate typing skills (20+ words a minute).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance.

Responsibilities

• Handle inbound inquiries and make outbound calls.
• Provide solutions and upsell products or services.
• Use contact center technology effectively.
• Maintain customer relationships and resolve issues.

Skills

Organizational skills

Communication skills

Conflict resolution

Problem-solving

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI in Savannah, GA is looking for contact center agents to support customer service and sales projects. This full-time, on-site role involves handling inbound inquiries and making outbound calls to assist customers. Ideal candidates are reliable, have excellent communication skills, and are willing to learn.

Employees enjoy competitive compensation and a comprehensive benefits package, including paid time off and health benefits after 60 days of employment. MCI fosters career growth through extensive training programs.