Customer Service & Sales Call Center Agent

MCI; Savannah (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Job summary

MCI is seeking Call Center Representatives in Savannah, GA to handle inbound and outbound customer service and sales inquiries. You will assist customers, promote new products, and support a variety of projects including government programs for recognized brands.

We value strong communication, reliability, and a positive, team-oriented attitude, with opportunities for learning and growth across multiple lines of business.

Qualifications

• Minimum age 18
• High school diploma or equivalent
• Strong written and verbal communication skills
• Typing speed of at least 20 words per minute
• Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Familiarity with Windows operating systems
• Dependable and punctual with excellent time management
• Problem-solving and conflict resolution skills
• Customer-focused mindset with empathy and patience
• Ability to multitask and work independently
• Team-oriented with a collaborative spirit
• Comfortable in a dynamic, fast-paced environment

Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy
• Resolve customer issues efficiently, aiming for first-call resolution
• Research and retrieve information across systems to support customer needs
• Accurately document customer interactions and process claims
• Guide customers through options to find the best solutions
• Use training and resources to answer questions while adhering to scripts and policies
• Maintain confidentiality and handle sensitive information appropriately
• Escalate complex issues to the appropriate team members when necessary
• Participate in training sessions and stay current on updates and procedures
• Follow attendance and scheduling requirements consistently

Skills

Communication skills

Typing 20 wpm

MS Office

Windows OS

Time management

Multitasking

Customer-focused

Team player

Education

High school diploma or equivalent

Job description

MCI is seeking Call Center Representatives in Savannah, GA to handle inbound and outbound customer service and sales inquiries. You will assist customers, promote new products, and support a variety of projects including government programs for recognized brands.

We value strong communication, reliability, and a positive, team-oriented attitude, with opportunities for learning and growth across multiple lines of business.