CX Analytics Lead: Remote Data Insights Engineer

Pearson; Harrisburg (Dauphin County); Remote; USD 100,000 - 120,000; Full time

Job summary

Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience (CX) to turn customer feedback into actionable insights. You will define data use cases, identify gaps in data collection, source new feedback, and leverage AI to enhance closed-loop engagement.

You will build self-service dashboards, apply statistical methods for segmentation, and support data-informed decisions across products and geographies.

Qualifications

• Experience with CX measurement principles and metrics (NPS/CSAT).
• Experience with reporting, analysis, and data visualization tools (Tableau, Google Data Studio, Excel).
• Ability to facilitate discussions, communicate clearly, manage time, and build stakeholder relationships.

Responsibilities

• Analyze customer experience data across products, units, and geographies to identify trends and opportunities for strategic decisions.
• Develop actionable insights and reporting outputs that support use cases and data-informed decisions.
• Prepare and present analysis-based reports to stakeholders, tailoring findings to business needs and priorities.

Skills

CX measurement principles

Stakeholder communication

Analytical problem solving

Cross-functional collaboration

Education

BA/BS in Business, Communications, IS, Data Science, Math

Tools

Tableau

Google Data Studio

Excel

Qualtrics

Jira

Job description

Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience (CX) to turn customer feedback into actionable insights. You will define data use cases, identify gaps in data collection, source new feedback, and leverage AI to enhance closed-loop engagement.

You will build self-service dashboards, apply statistical methods for segmentation, and support data-informed decisions across products and geographies.