Remote CX Analytics Lead — Insights & Dashboards

Pearson; Montgomery (AL); Remote; USD 100,000 - 120,000; Full time

Job summary

Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience (CX) to turn customer feedback into actionable insights across the end-to-end journey.

You will define use cases for new data models, build self-service dashboards, analyze CX data across geographies, and work with AI to improve engagement in closed-loop activities. A BA/BS and CX analytics experience are required, with strong communication and stakeholder skills.

Qualifications

• BA or BS in Business, Communications, Information Systems, Data Science, Math or relevant experience.
• Experience as a CX Analyst, Business Analyst, or related role.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Analyze customer experience data across products and geographies to identify trends, patterns, and opportunities that inform strategic decisions.
• Develop actionable insights and reporting outputs that support business-defined use cases and enable data-informed decision-making.
• Prepare and present analysis-based reports to stakeholders, tailoring findings to business needs and audience priorities.
• Design, build, and maintain self-service dashboards that enable business teams to access and interpret customer experience insights independently.
• Apply statistical analysis techniques to support customer segmentation, audience deep dives, and other advanced analytical needs.
• Build and maintain topic models that support business use cases and provide deeper visibility into the end-to-end customer journey.

Skills

CX measurement

Data visualization

Stakeholder mgmt

Problem solving

Business alignment

Data/BI initiatives

Education

BA/BS degree in Business, Communications, Information Systems, Data Science, Math or relevant experience

Tools

Tableau

Google Data Studio

Excel

Qualtrics

Jira

Confluence

Job description

Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience (CX) to turn customer feedback into actionable insights across the end-to-end journey.

You will define use cases for new data models, build self-service dashboards, analyze CX data across geographies, and work with AI to improve engagement in closed-loop activities. A BA/BS and CX analytics experience are required, with strong communication and stakeholder skills.