Remote CX Analytics Lead — Data-Driven Insights
Pearson
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Job summary
Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience (CX) to turn customer feedback into actionable insights. You will define data use cases, identify gaps in data collection, and explore new feedback sources to enhance CX analytics.
The role emphasizes leveraging AI to automate and improve engagement with closed-loop feedback. You will collaborate with stakeholders across products and geographies to build self-service dashboards and report findings that drive
Job description
Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience (CX) to turn customer feedback into actionable insights. You will define data use cases, identify gaps in data collection, and explore new feedback sources to enhance CX analytics.
The role emphasizes leveraging AI to automate and improve engagement with closed-loop feedback. You will collaborate with stakeholders across products and geographies to build self-service dashboards and report findings that drive
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