CX Analytics Lead: Insights & Dashboards

Pearson; United States; Remote; USD 100,000 - 120,000; Full time

Job summary

Pearson is hiring a Lead Specialist, Business Analytics for Customer Experience to translate CX data into actionable business insights. You will shape data views, identify gaps, and propose new feedback sources across the journey.

Role emphasizes statistical analysis, self-serve dashboards, and collaboration with stakeholders to drive decisions and improve customer experience outcomes.

Qualifications

• BA or BS degree in Business, Communications, IS, Data Science, Math or related.
• Experience as a CX Analyst, Business Analyst, or related role.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Analyze customer experience data across products, units, and geographies to identify trends and opportunities.
• Develop actionable insights and reporting outputs supporting use cases and data-informed decisions.
• Prepare and present analysis-based reports to stakeholders, tailoring findings to needs.
• Design, build, and maintain self-service dashboards for teams to access insights independently.
• Apply statistical analysis for customer segmentation and deep dives.
• Build and maintain topic models to provide deeper visibility into the CX journey.

Skills

CX metrics

Data visualization

Analytical thinking

Stakeholder management

Data analysis

Data-driven decisions

Education

Bachelor's degree

Tools

Tableau

Google Data Studio

Excel

Qualtrics

Jira

Confluence

Job description

Pearson is hiring a Lead Specialist, Business Analytics for Customer Experience to translate CX data into actionable business insights. You will shape data views, identify gaps, and propose new feedback sources across the journey.

Role emphasizes statistical analysis, self-serve dashboards, and collaboration with stakeholders to drive decisions and improve customer experience outcomes.