Remote CX Analytics Lead

Pearson

Des Moines (IA)

Remote

USD 100,000 - 120,000

Full time

7 days ago

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Job summary

Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience (CX) to translate customer feedback into actionable business insights. You will define use cases for new data models, identify gaps in data collection, source new feedback streams, and leverage AI to automate and enhance engagement with closed-loop activities.

You will analyze CX data across products and geographies, develop reporting outputs, and present findings to stakeholders.

Qualifications

Experience with CX measurement principles (NPS/CSAT).
Experience with reporting, analysis and data visualization tools such as Tableau/Google Data Studio/Excel.
Strong facilitation, clear communication, time management and stakeholder relation skills.

Responsibilities

Analyze CX data across products and geographies to identify trends and opportunities.
Develop actionable insights and dashboards for use cases and data-informed decisions.
Prepare and present analysis-based reports to stakeholders with tailored findings.
Build and maintain self-service dashboards for business teams.
Apply statistical techniques for segmentation and advanced analytics.
Develop topic models to illuminate the end-to-end customer journey.