Remote CX Analytics Lead - Insights & Dashboards

Pearson; Pierre (SD); Remote; USD 100,000 - 120,000; Full time

Job summary

Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience to transform customer feedback into actionable insights across products and geographies. You will design self-service dashboards and deliver analytics that guide strategic decisions.

You will apply statistical methods for segmentation, build topic models, and connect analytics to business outcomes while collaborating with cross-functional teams in a remote-friendly environment.

Qualifications

• Experience with CX measurement principles and techniques (NPS/CSAT).
• Experience with reporting, analysis, and data visualization tools (Tableau/Google Data Studio/Excel).
• Ability to facilitate discussions, communicate clearly, and manage time.
• Strong problem-solving and critical-thinking skills with complex data.
• Ability to connect analytical work to business outcomes.
• Experience supporting data, reporting, BI, or data warehouse initiatives.

Responsibilities

• Analyze CX data across products, orgs, and geographies to identify trends and opportunities.
• Develop actionable insights and reporting outputs for use cases and decision-making.
• Prepare and present analysis-based reports to stakeholders and tailor findings.
• Design, build, and maintain self-service dashboards for business teams.
• Apply statistical techniques for segmentation and advanced analytics.
• Build and maintain topic models for end-to-end CX visibility.

Skills

CX measurement

Reporting & visualization

Stakeholder management

Analytical thinking

Business outcomes

BI & data warehouse

Education

BA/BS degree

Tools

Tableau

Google Data Studio

Excel

Qualtrics

Jira

Confluence

Job description

Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience to transform customer feedback into actionable insights across products and geographies. You will design self-service dashboards and deliver analytics that guide strategic decisions.

You will apply statistical methods for segmentation, build topic models, and connect analytics to business outcomes while collaborating with cross-functional teams in a remote-friendly environment.