CX Analytics & Insights Lead for Global Impact

Who Gives A Crap; United States; A distancia; USD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free toilet paper

Healthcare support

Paid leave

Learning & development

Descripción de la vacante

Who Gives A Crap is seeking an Analytics & Insights Lead to transform raw customer data into actionable insights for our Customer Experience team. You will enable CX to access high-quality data to inform strategic decisions and drive business growth across our global hubs.

You will shape data governance, build scalable reporting frameworks, and coach teams to turn numbers into clear, impact-focused narratives that guide stakeholders and improve customer delight.

Formación

• Strategic data storyteller with ability to translate complex datasets into actionable narratives.
• Experience coaching and leading cross-functional teams in a data-driven environment.
• Hands-on with data, dashboards, and modern analytics tooling.

Responsabilidades

• Transform raw customer data and feedback into actionable insights for CX teams.
• Enable CX to access data to support strategic decisions and business growth.
• Lead data governance, data quality, and reporting standards across the org.
• Collaborate with CX Leads to align roadmaps and drive measurable improvements.

Descripción del empleo

Who Gives A Crap is seeking an Analytics & Insights Lead to transform raw customer data into actionable insights for our Customer Experience team. You will enable CX to access high-quality data to inform strategic decisions and drive business growth across our global hubs.

You will shape data governance, build scalable reporting frameworks, and coach teams to turn numbers into clear, impact-focused narratives that guide stakeholders and improve customer delight.