Analytics & Insights Lead: Data Storyteller for CX Impact

Who Gives A Crap; United States; A distancia; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Who Gives A Crap is seeking an Analytics Insights Lead to transform raw customer data into actionable insights that guide CX strategies and business decisions. You will enable frontline teams with accessible data, drive data integrity, and influence growth through strategic reporting.

You’ll partner with CX Leads to tie analytics to business outcomes, coach teammates, and help scale our data-mature culture across the organization.

Formación

• Translating data into actionable insights.
• Strong storytelling for non-technical audiences.
• Coaching and guiding cross-functional teams.

Responsabilidades

• Transform raw customer data into actionable insights.
• Lead data governance and data quality initiatives.
• Partner with CX leads to align metrics with business outcomes.
• Develop scalable reporting and dashboards.
• Drive adoption of data-driven decision making.

Conocimientos

Data storytelling

Stakeholder coaching

Data governance

Dashboarding

AI tools

Herramientas

AI tools

Reporting frameworks

Descripción del empleo

Who Gives A Crap is seeking an Analytics Insights Lead to transform raw customer data into actionable insights that guide CX strategies and business decisions. You will enable frontline teams with accessible data, drive data integrity, and influence growth through strategic reporting.

You’ll partner with CX Leads to tie analytics to business outcomes, coach teammates, and help scale our data-mature culture across the organization.