CX Data Analytics and Insights Lead (Fully Remote)

Who Gives A Crap; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Free toilet paper

Healthcare support

Paid leave

Job summary

Who Gives A Crap is seeking a senior data leader to head Customer Experience analytics, turning raw data into strategic insights and shaping the Customer Voice program. You will build scalable dashboards, mentor analysts, and implement governance for secure, searchable insights.

The role emphasizes data integrity and cross-functional collaboration to drive outcomes. Join a Certified B Corp that offers competitive salaries, healthcare support, and generous paid leave, plus a lighthearted perk of

Qualifications

• Translate complex data into clear, actionable narratives.
• Build dashboards and mentor teammates to high performance.
• Establish data governance and scalable reporting frameworks.

Responsibilities

• Lead CX analytics to inform strategic decisions.
• Partner cross-functionally to shape the Customer Voice program.
• Develop frameworks for data integrity and scorecards.
• Evaluate AI tools to scale reporting without sacrificing quality.

Skills

Data storytelling

Dashboard building

Cross-functional collaboration

Coaching others

Data governance

Tools

Power BI

Tableau

SQL

Python

Job description

• Lead the Customer Experience (CX) analytics function, turning raw data into insights that drive strategic decisions.
• Partner cross-functionally to shape the Customer Voice Program and set measurable targets.

What You'll Do:

• Build robust frameworks for data integrity and maintain accurate team scorecards.
• Evaluate and integrate AI tools to scale reporting without compromising quality.
• Create governance processes and structured libraries for secure, searchable insights.

What We're Looking For:

• A strategic data storyteller who can translate complex data into simple, compelling narratives.
• A hands-on analyst who enjoys building dashboards and coaching others toward high performance.
• A champion for data integrity, continuous improvement, and systems built to last.

Why Work With Us:

• Certified B Corp committed to social and environmental impact.
• Competitive market-informed salaries, healthcare support, and generous paid leave.
• A proud and engaged team, with 95% proud to work here, and free toilet paper included.

Who Gives A Crap

Who Gives A Crap makes eco-friendly products and donates 50% of profits to fund clean water and sanitation projects globally. With a team of 200+ across hubs in Australia, the Philippines, China, the US, UK, and Europe, they foster a purpose-led, high-performance culture that values making a real impact.