Data Analytics and Insights Team Lead (CX)

Who Gives A Crap; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Who Gives A Crap is seeking an Analytics Insights Lead to transform raw customer data into actionable insights that guide CX strategies and business decisions. You will enable frontline teams with accessible data, drive data integrity, and influence growth through strategic reporting.

You’ll partner with CX Leads to tie analytics to business outcomes, coach teammates, and help scale our data-mature culture across the organization.

Qualifications

• Translating data into actionable insights.
• Strong storytelling for non-technical audiences.
• Coaching and guiding cross-functional teams.

Responsibilities

• Transform raw customer data into actionable insights.
• Lead data governance and data quality initiatives.
• Partner with CX leads to align metrics with business outcomes.
• Develop scalable reporting and dashboards.
• Drive adoption of data-driven decision making.

Skills

Data storytelling

Stakeholder coaching

Data governance

Dashboarding

AI tools

Tools

AI tools

Reporting frameworks

Job description

Not all heroes wear capes — but plenty of them use toilet paper

Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We make eco-friendly products and donate 50% of our profits to provide clean water and help build toilets for the billions of people who lack proper access. So far, we’ve contributed over $18 million AUD (roughly $12.5 million USD) to fund sanitation projects around the globe. Basically, we’re really good at doing good.

With hubs in Australia, the Philippines, China, the US, UK and Europe, our amazing team of 200+ work to make the biggest possible impact for people and the planet. Over the next couple of years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.

A bit about the role

Life's messiest moments require the smoothest solutions. As our Analytics Insights Lead, you will join our Customer Experience (CX) team to transform raw customer data and feedback into powerful, actionable insights. In this role, you will enable CX teams to seamlessly access effective data to support strategic decision-making and influence broadly business choices. Your mission is to clear the path for our frontline teams, drive data integrity, and ultimately fuel both customer delight and business growth

If you worked here this past month here are some things you might have been involved in

• Mapping our Data: Partnered cross-functionally to shape our Customer Voice Program, designing strategic data goals and setting measurable targets using historical trends and future growth initiatives.
• Leading the Metrics: Managed the intake process for new data requests and built out robust frameworks to maintain the absolute accuracy and integrity of our team scorecards.
• Scaling with Tech: Evaluated and integrated smart tech/AI tools into our reporting frameworks to speed up insight delivery without compromising on data quality.
• Driving Change Management: Collaborated closely with CX Leads to tie change management success metrics to overall business reporting, ensuring our data genuinely impacts operational excellence.
• Creating a Future-Proof System: Set up governance processes and structured libraries so that past insights are easily searchable, secure, and ready to guide future business strategies.

Let’s talk about you

You are a strategic data storyteller and people coach

You don't just look at spreadsheets; you see the human stories behind the metrics.

You excel at translating complex data sets into simple, compelling narratives that inspire action across different teams.

As a natural leader, you love coaching others, modeling a "work smarter, not harder" high-performance culture, and aligning multiple stakeholders around a unified roadmap.

You're hands-on with data and love getting into the detail

You're just as comfortable building a dashboard as you are e