CX Analytics & Insights Lead: Data Storytelling & Impact

Who Gives A Crap; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Free toilet paper

Healthcare support

Paid leave

Job summary

Who Gives A Crap is seeking a senior data leader to head Customer Experience analytics, turning raw data into strategic insights and shaping the Customer Voice program. You will build scalable dashboards, mentor analysts, and implement governance for secure, searchable insights.

The role emphasizes data integrity and cross-functional collaboration to drive outcomes. Join a Certified B Corp that offers competitive salaries, healthcare support, and generous paid leave, plus a lighthearted perk of

Qualifications

• Translate complex data into clear, actionable narratives.
• Build dashboards and mentor teammates to high performance.
• Establish data governance and scalable reporting frameworks.

Responsibilities

• Lead CX analytics to inform strategic decisions.
• Partner cross-functionally to shape the Customer Voice program.
• Develop frameworks for data integrity and scorecards.
• Evaluate AI tools to scale reporting without sacrificing quality.

Skills

Data storytelling

Dashboard building

Cross-functional collaboration

Coaching others

Data governance

Tools

Power BI

Tableau

SQL

Python

Job description

Who Gives A Crap is seeking a senior data leader to head Customer Experience analytics, turning raw data into strategic insights and shaping the Customer Voice program. You will build scalable dashboards, mentor analysts, and implement governance for secure, searchable insights.

The role emphasizes data integrity and cross-functional collaboration to drive outcomes. Join a Certified B Corp that offers competitive salaries, healthcare support, and generous paid leave, plus a lighthearted perk of