CX AI & Cloud Solutions Architect

Accenture; Morristown (NJ); On-site; USD 68,000 - 196,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Life insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a hands-on Google Cloud GECX Specialist to support delivery teams in designing and implementing modern GECX solutions for clients. You will work directly with clients, assist senior architects, and help shape end-to-end project execution, leveraging Gemini Enterprise and Vertex AI within GCP to drive transformative outcomes at scale.

Travel may be required; role spans onshore and offshore teams, with agile planning, risk management, and architecture guidance across

Qualifications

• Minimum 3 years in technology transformation focused on Conversational AI or CCaaS.
• 3+ years in contact center technologies and AI agent building.
• 3+ years aligning technology capabilities with benchmarks and metrics.
• Bachelor's degree or equivalent work experience.

Responsibilities

• Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions.
• Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
• Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability
• Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints.
• Works with software and technology partners to design & deliver Service-focused solutions.
• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning, scope, budget, risk identification and mitigation planning.
• Manages day-to-day on-shore and off-shore project teams during the project lifecycle.
• Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.

Skills

GECX expertise

Google Cloud Platform

Client facing

Agile delivery

CCaaS solutions

Education

Bachelor's degree

Tools

BigQuery

Looker

Vertex AI

Gemini Enterprise

Job description

Accenture is seeking a hands-on Google Cloud GECX Specialist to support delivery teams in designing and implementing modern GECX solutions for clients. You will work directly with clients, assist senior architects, and help shape end-to-end project execution, leveraging Gemini Enterprise and Vertex AI within GCP to drive transformative outcomes at scale.

Travel may be required; role spans onshore and offshore teams, with agile planning, risk management, and architecture guidance across