CX Advocate & Growth Support Specialist

TurboTenant; United States; Hybrid; USD 33,062 - 35,817; Full time

Benefits offered by this job

Equity

PTO 22 days

Annual bonus

Medical/Dental/Vision

401(k) matching

Bike reimbursement

Holidays & birthday

Job summary

TurboTenant is seeking a Remote Customer Experience Specialist I to support landlords and renters with product guidance across chat, email, and phone, while providing frontline insights to improve our services.

This fast-paced startup values proactive, empathetic support and teamwork across product and CX. The Hybrid role includes 2–3 days in the Fort Collins office, with competitive hourly pay and benefits.

Qualifications

• Proven experience in online customer service within a fast-paced, high-volume environment.
• Strong telephone skills, including effective communication, professional etiquette, and proficient call-management techniques.
• Technologically adept with basic software knowledge (Google Workspace, Microsoft Office, Slack, Zoom).
• Excellent attention to detail and the ability to retain information quickly while juggling multiple tasks.
• Empathetic and effective written and verbal communication skills.
• Capacity to build trust with customers and maintain positive relationships.
• Enthusiastic about providing feedback and advocating for user-centered improvements.

Responsibilities

• Support landlords and tenants via chat, email, and phone with product guidance.
• Collaborate with cross-functional teams to gather and implement ideas that improve user support.
• Educate landlords on the benefits of TurboTenant and drive sign-ups and ARR improvement.
• Own customer issues by asking questions, anticipating problems, and solving them while prioritizing user needs.
• Influence users to adopt platform features aligned with company goals.

Skills

Customer service

Telephone skills

Google Workspace

Microsoft Office

Slack

Zoom

Attention to detail

Empathetic communication

Tools

Google Workspace

Microsoft Office

Slack

Zoom

Job description

TurboTenant is seeking a Remote Customer Experience Specialist I to support landlords and renters with product guidance across chat, email, and phone, while providing frontline insights to improve our services.

This fast-paced startup values proactive, empathetic support and teamwork across product and CX. The Hybrid role includes 2–3 days in the Fort Collins office, with competitive hourly pay and benefits.