CX Specialist: Own Onboarding & Quotes | Equity + Benefits

Moneta Ventures; Richardson (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with a company match

Company equity

PTO, holidays, and floating holidays

Parental and bereavement leave

Job summary

Downstream is a fast-growing marketplace helping contractors and builders find and book services like dumpster rentals, hauling, site services, and equipment. We seek a CX2 to own customer-facing work end to end, including onboarding, quotes, and ticket resolution in a high-growth environment.

You will own each ticket from start to finish, learn our full catalog, and operate inside a clear SLA framework with a measurable, performance-based compensation structure.

Qualifications

• 1–3 years in customer service, customer success, or inside sales.
• Clear, professional communicator on phone and in writing.
• Organized under time pressure with SLA awareness.
• Ownership mindset: own your tickets from start to finish.
• Comfortable being measured by individual performance.

Responsibilities

• Run standard account check-ins and build lasting customer relationships
• Build carts and quotes against active customer demand
• Own SMB customer onboarding through the first 30 days
• Handle customer service denials, date changes, and swap/removal requests end to end
• Process refunds within authority and escalate when beyond it
• Source new suppliers and onboarding — identification and first contact
• Resolve general customer questions across the full book
• Keep flawless CRM logging on every action, every ticket

Skills

Customer service

Inside sales

Communication

Job description

Downstream is a fast-growing marketplace helping contractors and builders find and book services like dumpster rentals, hauling, site services, and equipment. We seek a CX2 to own customer-facing work end to end, including onboarding, quotes, and ticket resolution in a high-growth environment.

You will own each ticket from start to finish, learn our full catalog, and operate inside a clear SLA framework with a measurable, performance-based compensation structure.