Customer Success Advocate

Neighbor; Lehi (UT); On-site; USD 42,000 - 65,000; Full time

Job summary

Neighbor is hiring a Customer Success Specialist to engage with renters, hosts, and internal teams to deliver exceptional customer experiences. You will handle inbound calls, emails, and chats, helping customers succeed and navigate the platform.

Ideal candidates communicate clearly in English, thrive in a fast-growing startup, and contribute to building scalable customer care processes while supporting inventory optimization and host collaboration.

Qualifications

• Enthusiasm and passion for assisting other people and contributing to the success of a hyper-growth company.
• Ability to work without significant oversight in a fast-changing environment.
• Self-starter, detail-oriented, and analytical.
• Personable, professional, and able to talk to customers in a concise, Neighborly manner.
• Possess a professional and helpful attitude with excellent English communication skills (verbal and written)

Responsibilities

• Resolve inbound customer care issues via online chat, email, and phone including resolving payment issues, handling advanced customer situations such as eviction, and answering general questions
• Assist renters in finding suitable spaces from existing inventory
• Coordinate with hosts to resolve pending, canceled, and declined renter reservations
• Optimize storage supply to maintain an accurate and high-quality inventory including personally contacting hosts to complete their draft listings, scheduling photo appointments, improving their listing description, and updating their personal profile
• Understand and communicate platform functionality and processes to customers
• Help shape the culture of Neighbor and the Customer Success organization
• Contribute to the ongoing success of the team by sharing knowledge and collaborating with other team members
• Assist in developing customer care systems and processes, as needed
• Improve existing self-help resources by writing online support articles and through creating new customer success materials
• Assist in mapping and coordinating the customer journey via emails, text messages, phone calls, push notifications, and more
• Engage with internal partners to optimize the platform for the customer experience

Skills

Customer support

Communication

Problem solving

Time management

Team collaboration

Job description

Neighbor is hiring a Customer Success Specialist to engage with renters, hosts, and internal teams to deliver exceptional customer experiences. You will handle inbound calls, emails, and chats, helping customers succeed and navigate the platform.

Ideal candidates communicate clearly in English, thrive in a fast-growing startup, and contribute to building scalable customer care processes while supporting inventory optimization and host collaboration.