CX Account Manager & Team Coach - Bridge Sales & Service

Schneider National, Inc.; Green Bay (WI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Paid holidays

Incentive pay program

Job summary

Schneider National, Inc. in Green Bay, WI seeks a Customer Experience Account Manager to lead a team bridging Schneider's Commercial Sales and Customer Service. You will execute a business plan ensuring the team’s metrics are met and coach customer service associates to deliver exceptional service.

The role supports sellers with account plans and visits, analyzes current systems, and drives improvements to processes. Working Monday–Friday, 8 a.m.–5 p.m., 1st shift in Green Bay.

Qualifications

• Bachelor's degree in business or a related field.
• Two plus years of transportation or logistics experience.
• Leadership, mentoring or coaching experience.
• Excellent written and oral communication skills.

Responsibilities

• Coach and mentor a team of customer service associates.
• Provide an outstanding experience for Schneider's customers.
• Create a business plan that ensures the achievement of metrics related to revenue, volume and service.
• Support sellers with account business plans and customer visits.
• Analyze and implement improvements to current systems and processes.

Skills

Leadership experience

Coaching

Communication skills

Education

Bachelor's degree in business or related field

Job description

Schneider National, Inc. in Green Bay, WI seeks a Customer Experience Account Manager to lead a team bridging Schneider's Commercial Sales and Customer Service. You will execute a business plan ensuring the team’s metrics are met and coach customer service associates to deliver exceptional service.

The role supports sellers with account plans and visits, analyzes current systems, and drives improvements to processes. Working Monday–Friday, 8 a.m.–5 p.m., 1st shift in Green Bay.