Senior Customer Service & Freight Lead

Schneider; Green Bay (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company-paid life insurance

401(k) savings plan with company match

Paid time off and paid holidays

Tuition reimbursement

Overtime / weekend differential

Job summary

Schneider National, Inc. in Green Bay is seeking a Senior Customer Service Representative to process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates.

The role involves monitoring freight, identifying issues, collaborating with teams and customers, and using data to drive service improvements. Ideal candidates have a high school diploma and 1–2 years of customer service experience, with strong communication skills.

Qualifications

• High school diploma or GED.
• 1 to 2 years of customer service experience preferred.
• Ability to manage multiple priorities.
• Strong written and oral communication skills.

Responsibilities

• Monitor customer freight and proactively identify potential issues to improve efficiency.
• Recommend adjustments as freight volumes fluctuate.
• Use reports, dashboards, and technology to analyze service issues and trends to determine solutions.
• Collaborate with leaders, teams, and customers.
• Maintain and develop customer relationships.

Skills

Customer service experience

Written and verbal communication

Multitasking / prioritization

Education

High school diploma or GED

Job description

Schneider National, Inc. in Green Bay is seeking a Senior Customer Service Representative to process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates.

The role involves monitoring freight, identifying issues, collaborating with teams and customers, and using data to drive service improvements. Ideal candidates have a high school diploma and 1–2 years of customer service experience, with strong communication skills.