Customer Experience Manager

Schneider National; Green Bay (WI); Sur place; USD 75 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision insurance

Company paid life insurance

401(k) with company match

Paid time off and paid holidays

Incentive pay program

Tuition reimbursement

Résumé du poste

Schneider National in Green Bay is seeking a Customer Experience Manager to lead a team bridging Schneider’s Commercial Sales and Customer Service teams. You will execute a business plan to meet the team’s metrics and improve customer outcomes.

The role requires a Bachelor’s degree in business or related field, 2+ years in transportation/logistics, prior leadership, and strong written and verbal communication and influencing skills.

Qualifications

• Bachelor's degree in business or a related field.
• Two plus years of transportation or logistics experience.
• Previous leadership, mentoring or coaching experience.
• Effective written and oral communication skills.
• Strong influencing skills.

Responsabilités

• Coach and mentor a team of customer service associates.
• Provide an outstanding experience for Schneider’s customers.
• Create a business plan that ensures the achievement of metrics related to revenue, volume and service.
• Support sellers with account business plans and customer visits.
• Analyze and implement improvements to current systems and processes.

Connaissances

Effective written and oral comms

Influencing skills

Formation

Bachelor's degree in business or related field

Description du poste

Job overview:

Schneider is seeking a Customer Experience Manager in Green Bay to lead a team that acts as a bridge between Schneider’s Commercial Sales and Customer Service teams. The Customer Experience Manager will execute a business plan that ensures its team’s metrics are being met.

Responsibilities:

• Coach and mentor a team of customer service associates.


• Provide an outstanding experience for Schneider’s customers.


• Create a business plan that ensures the achievement of metrics related to revenue, volume and service.


• Support sellers with account business plans and customer visits.


• Analyze and implement improvements to current systems and processes.

Skills and qualifications:

• Bachelor's degree in business or a related field.


• Two plus years of transportation or logistics experience.


• Previous leadership, mentoring or coaching experience.


• Effective written and oral communication skills.


• Strong influencing skills.

Pay and benefits:

• Medical, dental and vision insurance.


• Company paid life insurance.


• 401(k) savings plan with company match.


• Paid time off and paid holidays.


• Results-based incentive pay program where you can earn above and beyond your base pay.


• Tuition reimbursement.


• See full list of customer service benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.