CX Manager: Revenue & Service Excellence Lead

Schneider National; Green Bay (WI); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company paid life insurance

401(k) with company match

Paid time off and paid holidays

Incentive pay program

Tuition reimbursement

Job summary

Schneider National in Green Bay is seeking a Customer Experience Manager to lead a team bridging Schneider’s Commercial Sales and Customer Service teams. You will execute a business plan to meet the team’s metrics and improve customer outcomes.

The role requires a Bachelor’s degree in business or related field, 2+ years in transportation/logistics, prior leadership, and strong written and verbal communication and influencing skills.

Qualifications

• Bachelor's degree in business or a related field.
• Two plus years of transportation or logistics experience.
• Previous leadership, mentoring or coaching experience.
• Effective written and oral communication skills.
• Strong influencing skills.

Responsibilities

• Coach and mentor a team of customer service associates.
• Provide an outstanding experience for Schneider’s customers.
• Create a business plan that ensures the achievement of metrics related to revenue, volume and service.
• Support sellers with account business plans and customer visits.
• Analyze and implement improvements to current systems and processes.

Skills

Effective written and oral comms

Influencing skills

Education

Bachelor's degree in business or related field

Job description

Schneider National in Green Bay is seeking a Customer Experience Manager to lead a team bridging Schneider’s Commercial Sales and Customer Service teams. You will execute a business plan to meet the team’s metrics and improve customer outcomes.

The role requires a Bachelor’s degree in business or related field, 2+ years in transportation/logistics, prior leadership, and strong written and verbal communication and influencing skills.