Customs Support Agent: Fast-Track Shipments & Compliance

DHL Express; Erlanger (KY); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Paid Time Off

Tuition Reimbursement

Employee Discount Program

Training opportunities

Job summary

DHL Express in Kentucky seeks a Customs Support Agent to help ensure compliant clearance of shipments. You will contact customers for documentation, review invoices and air waybills, and coordinate with internal teams to resolve issues affecting customs clearance.

The role requires attention to regulatory details, strong communication skills, and ability to work with various government agencies. On-site cooperation with DHL teams is essential for timely delivery.

Qualifications

• High School Diploma or Equivalent
• Overtime is required
• 1-3 years of customer service experience preferred
• 1 year experience in transportation or customs preferred
• Proficiency with Microsoft Office and related tools

Responsibilities

• Make contact with customers using all forms of communication to obtain correct documentation to comply with US Custom regulations and US Government Agencies
• Research tariff codes through government websites
• Processes all requests for extensions and cancellation of shipments
• Comply with government regulations by supplying missing customer information
• Maintain lines of communication with all departments (internal/external)
• Review documents to determine information needed for Customs clearance
• Communicate with origin and destination locations regarding shipment status, special handling and delivery processes
• Verify shipment documents for accuracy
• Assign shipments for correction
• Ensure correct and accurate information transmitted in DHL Clearance

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Education

High School Diploma or Equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Databases

Web-based applications

Job description

DHL Express in Kentucky seeks a Customs Support Agent to help ensure compliant clearance of shipments. You will contact customers for documentation, review invoices and air waybills, and coordinate with internal teams to resolve issues affecting customs clearance.

The role requires attention to regulatory details, strong communication skills, and ability to work with various government agencies. On-site cooperation with DHL teams is essential for timely delivery.