Global Customs Support Specialist

DHL Express; Los Angeles (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical Dental Vision

Tuition Reimbursement

Generous Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance

Work Life Program

Excellent training opportunities

Job summary

DHL Express in Los Angeles is seeking a Customs Support Agent to contact customers about clearance matters and ensure compliance with federal regulations for fast delivery.

The role requires handling government documentation, researching tariff codes, and coordinating with internal teams to ensure accurate shipments and DHL clearance. Immediate opportunity with competitive hourly pay.

Qualifications

• High School Diploma or Equivalent.
• Overtime is required.
• 1-3 years of customer service experience preferred.
• 1 year experience in transportation or customs preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications
• Good oral and written communication, problem solving and interpersonal skills both email and phone etiquette a must

Responsibilities

• Make contact with customers using all forms of communication to obtain correct documentation to comply with US Custom regulations and US Government Agencies
• Research tariff codes through government websites
• Processes all requests for extensions and cancellation of shipments
• Comply with government regulations by supplying missing customer information
• Maintain lines of communication with all departments. (internal/external)
• Review documents to determine information needed for Customs clearance
• Communicate with origin and destination locations regarding shipment status, special handling and delivery processes
• Verify shipment documents for accuracy
• Assign shipments for correction
• Ensure correct and accurate information transmitted in DHL Clearance

Skills

Customer Service

Communication

Microsoft Office

Problem Solving

Interpersonal Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

DHL Express in Los Angeles is seeking a Customs Support Agent to contact customers about clearance matters and ensure compliance with federal regulations for fast delivery.

The role requires handling government documentation, researching tariff codes, and coordinating with internal teams to ensure accurate shipments and DHL clearance. Immediate opportunity with competitive hourly pay.