Export Agent: Customs Clearance & Global Shipping

DHL Express; Erlanger (KY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Programs

401K with match

Medical/Dental/Vision

Tuition Reimbursement

Paid Time Off

Paid Leave

Employee Discount

EAP & Work Life Program

Training Opportunities

Job summary

DHL Express is seeking an Export Agent in Erlanger, KY to support customs clearance. You will contact customers to secure documentation, review invoices and air waybills, and ensure compliance with US regulations for fast delivery.

Ideal candidates have 1–3 years in customer service or logistics, strong communication skills, and the ability to obtain a SIDA badge. This is an on-site role offering competitive pay and benefits.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of customer service experience preferred.
• 1 year experience in transportation or customs preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications.
• Good oral and written communication, problem solving and interpersonal skills.
• Candidates must be able to obtain and maintain a SIDA badge.

Responsibilities

• Make contact with customers to obtain correct documentation for US customs and government requirements.
• Research tariff codes through government sources.
• Process requests for extensions and cancellation of shipments.
• Ensure compliance with government regulations by providing missing information.
• Maintain communication with all departments (internal/external).
• Review documents to determine information needed for customs clearance.
• Communicate shipment status with origin and destination locations.
• Verify shipment documents for accuracy and correctness.
• Assign shipments for correction and ensure accurate data in DHL Clearance.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Phone etiquette

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

DHL Express is seeking an Export Agent in Erlanger, KY to support customs clearance. You will contact customers to secure documentation, review invoices and air waybills, and ensure compliance with US regulations for fast delivery.

Ideal candidates have 1–3 years in customer service or logistics, strong communication skills, and the ability to obtain a SIDA badge. This is an on-site role offering competitive pay and benefits.