Customs Clearance Supervisor — Lead Global Logistics Team

DHL Express; Erlanger (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Employee Discount Program

Job summary

DHL Express in Kentucky is seeking a qualified Customer Contact Supervisor to oversee customs clearance activities, ensure regulatory compliance, and supervise a team of about 30 staff.

The role involves training, hiring, setting performance standards, and coordinating with customs officials to resolve delays; requires BS/BA and 3-5 years experience, with supervisory background and potential SIDA badge eligibility.

Qualifications

• BS/BA required; 3–5 years in related field.
• Supervisory experience and staff development.
• Understanding of customs procedures and regulations.
• Ability to obtain a SIDA badge and pass background checks.
• Strong organizational and leadership skills.

Responsibilities

• Manage and coordinate customs clearance activities efficiently.
• Ensure compliance with federal and foreign regulations.
• Set policies, procedures, and service standards for customs clearance.
• Meet KPIs and supervise ~30 staff with two direct reports.
• Hire, coach, train, and develop staff.

Skills

Supervisory experience

Customer service

Regulatory knowledge

Education

BS/BA degree

Job description

DHL Express in Kentucky is seeking a qualified Customer Contact Supervisor to oversee customs clearance activities, ensure regulatory compliance, and supervise a team of about 30 staff.

The role involves training, hiring, setting performance standards, and coordinating with customs officials to resolve delays; requires BS/BA and 3-5 years experience, with supervisory background and potential SIDA badge eligibility.