Customs Support Agent - Efficient Global Clearance

Deutsche Post DHL Group; Los Angeles (CA); On-site; USD 32,000 - 43,000; Full time

Job summary

DHL Express in Los Angeles is seeking a Customs Support Agent to handle clearance matters and ensure regulatory compliance for shipments. You will contact customers to obtain needed documents and examine invoices and air waybills for accuracy and timeliness.

Responsibilities include researching tariff codes, processing extensions or cancellations, and coordinating with internal teams to ensure smooth delivery. Overtime may be required and prior customer service or customs experience is preferred.

Qualifications

• High School Diploma or Equivalent is required.
• Overtime is required.
• 1–3 years of customer service experience preferred.
• 1 year experience in transportation or customs preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and databases.

Responsibilities

• Make contact with customers via all channels to obtain correct documentation for US customs and government compliance.
• Research tariff codes through government websites.
• Process requests for extensions and cancellation of shipments.
• Supply missing customer information to ensure regulatory compliance.
• Maintain communication with all departments (internal/external).
• Review documents to determine information needed for customs clearance.
• Communicate shipment status with origin and destination locations.
• Verify shipment documents for accuracy and assign shipments for correction.
• Ensure accurate information is transmitted in DHL Clearance.

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Database skills

Web-based applications

Job description

DHL Express in Los Angeles is seeking a Customs Support Agent to handle clearance matters and ensure regulatory compliance for shipments. You will contact customers to obtain needed documents and examine invoices and air waybills for accuracy and timeliness.

Responsibilities include researching tariff codes, processing extensions or cancellations, and coordinating with internal teams to ensure smooth delivery. Overtime may be required and prior customer service or customs experience is preferred.