Customs Quality & Compliance Specialist (Hybrid)

FedEx-Logistics; Memphis (TN); Hybrid; USD 29,000 - 41,000; Full time

Job summary

FedEx Logistics in Memphis is seeking a quality and compliance professional to review customs entries and related documentation, ensuring accuracy, regulatory compliance, and alignment with customer requirements. You will identify discrepancies, maintain records, and collaborate with internal and external stakeholders to enable compliant processing and timely shipments.

The role handles classification verification, pre-release reviews, audits, and coaching of staff.

Qualifications

• HS Diploma or GED required.
• Three (3) years of business or customer service experience.
• Strong attention to detail and commitment to accuracy.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective written and verbal communication skills.

Responsibilities

• Review customs entries for accuracy and completeness.
• Provide exceptional customer service to internal and external customers.
• Obtain and verify the correct classification of goods for customs clearance using databases, SOPs, tariff resources, government websites, and other approved sources.
• Review shipments prior to release to ensure all required documentation is available for processing by Operations.
• Audit shipments processed through automated systems for accuracy and identify opportunities for process improvements, AI enhancements, and customer invoice updates.
• Solicit, collect, and maintain customs compliance documentation from customers.
• Handle confidential and sensitive information with the highest level of professionalism and discretion.
• Collaborate closely with internal teams, departments, and customers to deliver a high level of service and provide training as needed.
• Contact customers regarding missing or incomplete documentation to ensure compliant customs entry filing.
• Review customs entries and make corrections when required to ensure compliance with CBP regulations, other government agency requirements, customer requirements, and protection of the company's customs bond.
• Investigate and resolve ABI errors and Census warnings to secure acceptance by U.S. CBP.
• Verify tariff codes and apply missing classifications as needed.
• Ensure all shipments subject to Other Government Agency requirements are processed per regulations and policies.
• Create coaching referrals and provide feedback to employees to support education and continuous improvement.
• Support additional workgroups and functions, including entry processing and cage operations.
• Performs other duties as assigned.

Skills

Customer service

Attention to detail

Analytical skills

Communication

Education

HS Diploma or GED

Job description

FedEx Logistics in Memphis is seeking a quality and compliance professional to review customs entries and related documentation, ensuring accuracy, regulatory compliance, and alignment with customer requirements. You will identify discrepancies, maintain records, and collaborate with internal and external stakeholders to enable compliant processing and timely shipments.

The role handles classification verification, pre-release reviews, audits, and coaching of staff.