Hybrid Entry & Compliance Coordinator

FedEx Logistics; Memphis (TN); Hybrid; USD 29,000 - 39,000; Full time

Job summary

FedEx Logistics is hiring for a hybrid role based near Memphis. The position requires experience in brokerage/transportation and strong communication with customers. 12 months of related experience is highly preferred. Training is provided. Hybrid schedule with some in-office work per policy.

Responsibilities include facilitating CBP transactions, documenting with CBP/PGAs, and supporting account management while ensuring accurate, compliant processing. HS diploma or GED is required.

Qualifications

• HS Diploma or GED required.
• 12 months of brokerage or transportation experience and/or customer service experience required.
• Proficiency with MS Office, Outlook, and office equipment.
• Must reside within 50 miles of the posted facility.

Responsibilities

• Engage and collaborate with internal and external customers to facilitate fast, accurate, and compliant CBP and PGA transactions.
• Facilitate entry processing, pre arrival and post arrival exception resolution.
• Prepare, analyze, and/or submit documentation to CBP and PGAs.
• Develop and maintain relationships with customer's front-line personnel.
• Support Account Administrators with account management activities (exception logs, special spreadsheets).
• Perform root cause analysis as directed by the Account Administrator.
• Research and resolve customer billing issues.
• Coordinate post-entry activities on the customer's behalf.
• Manage the entry verification process.
• Access client systems as necessary.
• Correspond with business partners via written, phone or e-mail.
• Produce operational trend reports.
• Keep business partners apprised of the exception process.
• Pre alerts - receive and respond as needed per customer SOP.
• Maintain general knowledge of FedEx products and services.

Skills

FDA experience

SBP entry processing

Customer communication

Education

HS Diploma or GED

Tools

MS Office

Outlook

Office equipment

Job description

FedEx Logistics is hiring for a hybrid role based near Memphis. The position requires experience in brokerage/transportation and strong communication with customers. 12 months of related experience is highly preferred. Training is provided. Hybrid schedule with some in-office work per policy.

Responsibilities include facilitating CBP transactions, documenting with CBP/PGAs, and supporting account management while ensuring accurate, compliant processing. HS diploma or GED is required.