Customs Clearance Support Specialist

Deutsche Post; Erlanger (KY); Sur place; USD 34 000 - 43 000; Plein temps

Avantages offerts par ce poste

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance & Work Life

Training opportunities

Résumé du poste

DHL Express in Kentucky is hiring a Customs Support Agent to contact customers and ensure compliance with federal regulations for fast, secure delivery. You will review invoices, air way bills, and supporting documents to support customs clearance and efficient shipments.

The role requires attention to detail, strong communication, and prior customer service or logistics exposure. On-site work with opportunities for growth and benefits.

Qualifications

• High School Diploma or Equivalent.
• Overtime is required.
• 1-3 years of customer service experience preferred.
• 1 year experience in transportation or customs preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications.
• Good oral and written communication, problem solving and interpersonal skills; email and phone etiquette a must.
• Access to secured airport areas; able to obtain SIDA badge and meet background checks.

Responsabilités

• Make contact with customers using all forms of communication to obtain correct documentation to comply with US Custom regulations and US Government Agencies.
• Research tariff codes through government websites.
• Processes all requests for extensions and cancellation of shipments.
• Comply with government regulations by supplying missing customer information.
• Maintain lines of communication with all departments (internal/external).
• Review documents to determine information needed for Customs clearance.
• Communicate with origin and destination locations regarding shipment status, special handling and delivery processes.
• Verify shipment documents for accuracy.
• Assign shipments for correction; ensure correct information transmitted in DHL Clearance.

Connaissances

Customer Service

Communication Skills

Problem Solving

Phone Etiquette

Attention to Detail

Formation

High School Diploma or Equivalent

Outils

Microsoft Office

Database & Web Apps

Description du poste

DHL Express in Kentucky is hiring a Customs Support Agent to contact customers and ensure compliance with federal regulations for fast, secure delivery. You will review invoices, air way bills, and supporting documents to support customs clearance and efficient shipments.

The role requires attention to detail, strong communication, and prior customer service or logistics exposure. On-site work with opportunities for growth and benefits.