Customs Brokerage Team Leader — Drive Operations

GLOVIS America, Inc.; Duluth (GA); On-site; USD 94,000 - 106,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

FSA

Life and Disability

Paid Vacation

401(k) with Matching

Tuition Reimbursement

Job summary

GLOVIS America Inc. is seeking an experienced Customs Brokerage Manager to lead in-house brokerage operations in Duluth, GA. You will oversee day-to-day activities, ensure US customs compliance, and drive efficiencies across billing and processes.

You will recruit, train, and mentor staff, set KPIs, develop SOPs, collaborate with sales on new client opportunities, and manage budgets to improve profitability. A strong background in CFR 19 and 7–10 years in the field is required.

Qualifications

• HS Diploma/G.E.D. required.
• 7-10 years of customs brokerage experience
• 1-3 management/supervisory experience
• Bachelor’s Degree preferred
• 10-15 years of customs brokerage experience
• Customs Broker License preferred

Responsibilities

• Manage day-to-day customs brokerage activities nationally.
• Familiar with US customs clearance process.
• Recruit, train, and motivate staff to service existing business and develop new business.
• Set up and monitor KPIs for entry writers.
• Develop and implement customs brokerage operating procedures.
• Collaborate with sales in writing SOPs for new clients.
• Evaluate performance, workload, and organization of staff.
• Develop short/medium/long term business plans and implement them for the operation.
• Oversee budgets and financial data to improve profitability.
• Assist sales team to identify new business opportunities and accounts.
• Manage existing, new, and prospective accounts.
• Billing management: duty statements and AR/AP as needed.

Skills

CFR 19 knowledge

Multitasking

Independent work

Time management

Problem solving

Communication

Education

HS Diploma/G.E.D.

Bachelor's Degree

Customs Broker License

Tools

Excel

PowerPoint

Outlook

Database management

Job description

GLOVIS America Inc. is seeking an experienced Customs Brokerage Manager to lead in-house brokerage operations in Duluth, GA. You will oversee day-to-day activities, ensure US customs compliance, and drive efficiencies across billing and processes.

You will recruit, train, and mentor staff, set KPIs, develop SOPs, collaborate with sales on new client opportunities, and manage budgets to improve profitability. A strong background in CFR 19 and 7–10 years in the field is required.