Senior Customs Brokerage Team Lead

GLOVIS America, Inc.; Duluth (GA); On-site; USD 81,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Health Care & Dependent Care FSA

Life Insurance & Disability

401(k) with generous matching

Paid vacation & holidays

Job summary

GLOVIS America, Inc. seeks an experienced Customs Brokerage leader to assist the Manager in directing daily brokerage operations and staff. You will oversee complex entries, resolve CBP/PGA issues, and drive process improvements across the team.

You will guide classification, valuation, and reporting, coordinate with customers and CBP, and develop SOPs and training to elevate performance. Strong leadership and regulatory knowledge are essential.

Qualifications

• HS Diploma or GED required.
• Minimum 9 years of Customs Brokerage, Import Compliance, Freight Forwarding experience.
• 1-3 years of management or supervision experience.

Responsibilities

• Assist with leadership of daily customs brokerage operations, priorities, staffing, and workflow.
• Oversee complex entries, CBP/PGA issues, post-entry matters, and escalated customer concerns.
• Review operational controls for classification, valuation, admissibility, recordkeeping, and duty payment.
• Monitor service, quality, backlog, and compliance results; coordinate corrective actions as needed.
• Provide guidance on CF28, CF29, PSC, reconciliation, protest, drawback, and related activities.
• Develop and maintain SOPs, desk procedures, audit controls, and training materials.
• Coach supervisors and team members; support onboarding, cross-training, and knowledge development.
• Coordinate with customers, overseas offices, CBP, PGAs, carriers, and internal stakeholders.
• Identify operational and compliance risks and present recommendations to the Manager.
• Prepare management reports, customer reviews, and operational analysis.
• Support departmental planning, staffing, and continuous-improvement initiatives.
• Lead assigned customer implementations, system testing, and special projects.

Skills

CBP regulations

Customs brokerage

Leadership & coaching

Compliance & risk

Communication skills

Education

HS Diploma/GED

Bachelor’s Degree

Job description

GLOVIS America, Inc. seeks an experienced Customs Brokerage leader to assist the Manager in directing daily brokerage operations and staff. You will oversee complex entries, resolve CBP/PGA issues, and drive process improvements across the team.

You will guide classification, valuation, and reporting, coordinate with customers and CBP, and develop SOPs and training to elevate performance. Strong leadership and regulatory knowledge are essential.