Customs Brokerage Team - Manager

GLOVIS America, Inc.; Duluth (GA); On-site; USD 94,000 - 106,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

FSA

Life and Disability

Paid Vacation

401(k) with Matching

Tuition Reimbursement

Job summary

GLOVIS America Inc. is seeking an experienced Customs Brokerage Manager to lead in-house brokerage operations in Duluth, GA. You will oversee day-to-day activities, ensure US customs compliance, and drive efficiencies across billing and processes.

You will recruit, train, and mentor staff, set KPIs, develop SOPs, collaborate with sales on new client opportunities, and manage budgets to improve profitability. A strong background in CFR 19 and 7–10 years in the field is required.

Qualifications

• HS Diploma/G.E.D. required.
• 7-10 years of customs brokerage experience
• 1-3 management/supervisory experience
• Bachelor’s Degree preferred
• 10-15 years of customs brokerage experience
• Customs Broker License preferred

Responsibilities

• Manage day-to-day customs brokerage activities nationally.
• Familiar with US customs clearance process.
• Recruit, train, and motivate staff to service existing business and develop new business.
• Set up and monitor KPIs for entry writers.
• Develop and implement customs brokerage operating procedures.
• Collaborate with sales in writing SOPs for new clients.
• Evaluate performance, workload, and organization of staff.
• Develop short/medium/long term business plans and implement them for the operation.
• Oversee budgets and financial data to improve profitability.
• Assist sales team to identify new business opportunities and accounts.
• Manage existing, new, and prospective accounts.
• Billing management: duty statements and AR/AP as needed.

Skills

CFR 19 knowledge

Multitasking

Independent work

Time management

Problem solving

Communication

Education

HS Diploma/G.E.D.

Bachelor's Degree

Customs Broker License

Tools

Excel

PowerPoint

Outlook

Database management

Job description

About GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The position will be responsible for managing in-house customs brokerage business of GLOVIS America.

Responsibilities

Customs brokerage operation

• Manages day to day customs brokerage activities nationally and be familiar with US customs
• clearance process
• Recruits, trains, motivates new employees to service existing business and develop new business
• Set up and monitor KPIs for entry writers
• Develop and implement Customs brokerage operational procedures
• Collaborates with sales teams in writing Standard Operating Procedures for new clients
• Evaluates overall performance, workload, and organization of all customs brokerage staff

Develop and implement business plan

• Develop short/mid/long term business plans for customs brokerage operation and implement them
• Develop and implement annual business plan of customs brokerage operation
• Oversee budgets and financial data and use them to improve profitability
• Assist sales team to develop organizational goals
• Assist sales team to Identify new business opportunities & new accounts to increase sales
• Manage existing, new, and prospective accounts

Billing management

• Manage duty statements – daily and monthly – to US Customs
• Work with entry writer and finance teams for AR/AP as needed

Travel requirement: 5% domestic travel

Compensation Range

$94,413 - $105,630 Per Year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) withGenerous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Skills

• Broad Knowledge about CFR 19 (Code of Federal Regulation) is required
• Ability to multi-task and shift focus from item to item is required
• Must be able to work independently with little supervision
• Must possess excellent time-management skills and critical-thinking ability
• Ability to make advanced decisions, provide problem-solving resolutions are required
• Proficient PC skills - Excel, Word, PowerPoint, Outlook, database management systems
• Excellent verbal and written communication skills

Education & Experience

Required Qualifications

• HS Diploma/G.E.D.
• 7-10 year of customs brokerage experience
• 1-3 management/supervisory experience

Preferred Qualifications

• Bachelor’s Degree
• 10-15 years of customs brokerage experience
• Customs Broker License

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk
• Carry/lift up to 20 pounds

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position will be located in Duluth, GA

Office will be relocating to Atlanta, GA (Buckhead area) in early fall.

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.