Customs Brokerage Team - Administrator

GLOVIS America, Inc.; Duluth (GA); On-site; USD 64,000 - 69,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) with Generous Matching

Paid Vacation, Holidays, and Sick

Job summary

GLOVIS America, Inc. in Duluth, GA seeks an Administrative Support professional to bolster the Customs Brokerage Team.

You will maintain shipment and entry documentation, support customer communications and billing, and coordinate routine brokerage tasks to ensure timely processing and consistent service. Requirements include a high school diploma and 5+ years in administrative support, customer service, logistics, or brokerage.

Qualifications

• Excellent organization and document-management skills.
• Strong attention to detail and data-entry accuracy.
• Proficient computer skills and Microsoft Office experience.
• Clear written and verbal communication skills.
• Customer service and basic problem-solving ability.
• Knowledge of customs brokerage or logistics operations.

Responsibilities

• Receive, organize, and maintain customs entry and shipment documentation.
• Monitor shared inboxes, entry queues, and document requests; route work as directed.
• Follow up with customers and overseas offices for missing or corrected documents.
• Enter and update shipment, customer, and status information in internal systems.
• Provide administrative support for ISF and customs entry preparation.
• Maintain electronic files and records in accordance with learn procedures.
• Process customs-related AR/AP invoices and supporting documentation.
• Prepare routine customer communications and status updates.
• Support document retrieval for internal reviews and customs audits.
• Prepare routine reports, trackers, and operational summaries.
• Assist with customer inquiries and route technical questions to appropriate staff.
• Coordinate meetings, supplies, and general administrative activities.
• Assist with departmental projects and process improvement activities.

Skills

Organization skills

Attention to detail

Data entry

Microsoft Office

Communication

Customer service

Logistics knowledge

Education

High School diploma or GED

Bachelor’s degree (preferred)

Job description

About GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. GLOVIS America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

Provides administrative and operational support to the Customs Brokerage Team. Maintains accurate shipment and entry documentation, supports customer communication and billing activities. and coordinates routine brokerage tasks to promote timely processing, complete records, and consistent service.

Responsibilities

• Receive, organize, and maintain customs entry and shipment documentation.

• Monitor shared inboxes, entry queues, and document requests; route work as directed.
• Follow up with customers and overseas offices for missing or corrected documents.
• Enter and update shipment, customer, and status information in internal systems.
• Provide administrative support for ISF and customs entry preparation.
• Maintain electronic files and records in accordance with learn procedures.
• Process customs-related AR/AP invoices and supporting documentation.
• Prepare routine customer communications and status updates.
• Support document retrieval for internal reviews and customs audits.

Additional Responsibilities

• Prepare routine reports, trackers, and operational summaries.
• Assist with customer inquiries and route technical questions to appropriate staff.
• Coordinate meetings, supplies, and general administrative activities.
• Assist with departmental projects and process improvement activities.

Compensation Range

$63,699 - $69,490 per year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) withGenerous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Skills

• Excellent organization and document-management skills.
• Strong attention to detail and data-entry accuracy.
• Proficient computer skills and Microsoft Office experience.
• Clear written and verbal communication skills.
• Customer service and basic problem-solving ability.
• Knowledge of customs brokerage or logistics operations.

Education & Experience

Required Qualifications

• H.S. Diploma/G.E.D.

• Minimum 5 years of Administrative Support, Customer Service, Logistics, Brokerage experience

Preferred Qualifications

• Bachelor’s Degree

• 6-9 years of Administrative Support, Customer Service, Logistics, Brokerage experience

GLOVIS America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

GLOVIS America does not provide employment-based visa sponsorship or immigration support for this position, either now or in the future. Applicants must be legally authorized to work in the United States without requiring GLOVIS America to sponsor, support, or provide immigration-related assistance for employment now or in the future. This includes, but is not limited to, sponsorship or support related to H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, or other employment-based immigration processes. Candidates who require or anticipate requiring employment-based visa sponsorship or immigration support from GLOVIS America now or in the future should not apply for this position.

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk
• Carry/lift up to 20 pounds

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position will be located in Duluth, GA

* Office will be relocating to Atlanta, GA (Buckhead area) in early fall.

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. GLOVIS America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.