Customs Brokerage Team - Assistant Manager

GLOVIS America, Inc.; Duluth (GA); On-site; USD 81,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Health Care & Dependent Care FSA

Life Insurance & Disability

401(k) with generous matching

Paid vacation & holidays

Job summary

GLOVIS America, Inc. seeks an experienced Customs Brokerage leader to assist the Manager in directing daily brokerage operations and staff. You will oversee complex entries, resolve CBP/PGA issues, and drive process improvements across the team.

You will guide classification, valuation, and reporting, coordinate with customers and CBP, and develop SOPs and training to elevate performance. Strong leadership and regulatory knowledge are essential.

Qualifications

• HS Diploma or GED required.
• Minimum 9 years of Customs Brokerage, Import Compliance, Freight Forwarding experience.
• 1-3 years of management or supervision experience.

Responsibilities

• Assist with leadership of daily customs brokerage operations, priorities, staffing, and workflow.
• Oversee complex entries, CBP/PGA issues, post-entry matters, and escalated customer concerns.
• Review operational controls for classification, valuation, admissibility, recordkeeping, and duty payment.
• Monitor service, quality, backlog, and compliance results; coordinate corrective actions as needed.
• Provide guidance on CF28, CF29, PSC, reconciliation, protest, drawback, and related activities.
• Develop and maintain SOPs, desk procedures, audit controls, and training materials.
• Coach supervisors and team members; support onboarding, cross-training, and knowledge development.
• Coordinate with customers, overseas offices, CBP, PGAs, carriers, and internal stakeholders.
• Identify operational and compliance risks and present recommendations to the Manager.
• Prepare management reports, customer reviews, and operational analysis.
• Support departmental planning, staffing, and continuous-improvement initiatives.
• Lead assigned customer implementations, system testing, and special projects.

Skills

CBP regulations

Customs brokerage

Leadership & coaching

Compliance & risk

Communication skills

Education

HS Diploma/GED

Bachelor’s Degree

Job description

About GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

Assists the Manager in leading customs brokerage operations, compliance, customer service, and team performance. Oversees complex operational matters, supports staffing and workflow decisions, drives process improvements, and helps ensure brokerage activities meet CBP, PGA, customer, and company requirements.

Responsibilities

• Assist with leadership of daily customs brokerage operations, priorities, staffing, and workflow.
• Oversee complex entries, CBP/PGA issues, post-entry matters, and escalated customer concerns.
• Review operational controls for classification, valuation, admissibility, recordkeeping, and duty payment.
• Monitor service, quality, backlog, and compliance results; coordinate corrective actions as needed.
• Provide guidance on CF28, CF29, PSC, reconciliation, protest, drawback, and related activities.
• Develop and maintain SOPs, desk procedures, audit controls, and training materials.
• Coach supervisors and team members; support onboarding, cross-training, and knowledge development.
• Coordinate with customers, overseas offices, CBP, PGAs, carriers, and internal stakeholders.
• Identify operational and compliance risks and present recommendations to the Manager.
• Prepare management reports, customer reviews, and operational analysis.
• Support departmental planning, staffing, and continuous-improvement initiatives.
• Lead assigned customer implementations, system testing, and special projects.
• Act on behalf of the Manager for routine operational matters when assigned.

Travel requirement: 25% domestic travel

Compensation Range

$80,859 - $89,739 Per Year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) withGenerous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Skills

• Advanced knowledge of CBP regulations and customs brokerage operations
• Experience managing complex entries, post-entry work, and escalations.
• Leadership, coaching, and operational decision‑making skills
• Compliance audit, risk analysis, and process‑improvement skills.
• Strong customer, stakeholder, and written communication skills.

Education & Experience

Required Qualifications

• HS Diploma/G.E.D.
• Minimum 9 years of Customs Brokerage, Import Compliance, Freight Forwarding experience
• 1-3 management/supervisory experience

Preferred Qualifications

• Bachelor’s Degree
• 10+ years of Customs Brokerage, Import Compliance, Freight Forwarding experience

4-7 management/supervisory experience

• Customs Broker License

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk
• Carry/lift up to 20 pounds

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position will be located in Duluth, GA

* Office will be relocating to Atlanta, GA (Buckhead area) in early fall.

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.