Customs Brokerage Operations Lead

A.P. Moller - Maersk; Baltimore (MD); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

A.P. Moller - Maersk in Baltimore is seeking a CHB Operations Leader to lead a team of customs brokerage professionals responsible for managing import shipments end-to-end, ensuring compliance with US Customs regulations and delivering a strong client experience.

You will monitor KPIs, drive performance, and participate hands-on during peak periods while pursuing continuous improvement in a fast-evolving customs environment.

Qualifications

• 3–6 years in customs brokerage or related logistics
• 1–3 years leading or supervising teams
• Strong understanding of US import processes and regulatory compliance requirements
• Proven ability to manage operational performance and drive improvements
• Experience with customs entry processing; PGA familiarity
• Proficiency in Microsoft Excel and related systems

Responsibilities

• Lead and manage a team of customs brokerage professionals, ensuring high-quality service delivery and operational performance
• Oversee the end-to-end import customs brokerage process, ensuring accuracy, compliance, and timely execution
• Monitor and drive performance against KPIs, using data and reporting tools to guide decisions and improve outputs
• Ensure compliance with US Customs regulations, partner government agencies (PGA), and internal policies
• Manage client relationships, ensuring strong service delivery, issue resolution, and account retention
• Support financial accuracy including invoicing, accruals, and accounts receivable follow-up
• Drive continuous improvement using lean methodologies to optimize team efficiency and productivity.

Skills

Leadership

KPI analysis

US import processes

Stakeholder management

Excel

CargoWise

Tools

CargoWise

Job description

A.P. Moller - Maersk in Baltimore is seeking a CHB Operations Leader to lead a team of customs brokerage professionals responsible for managing import shipments end-to-end, ensuring compliance with US Customs regulations and delivering a strong client experience.

You will monitor KPIs, drive performance, and participate hands-on during peak periods while pursuing continuous improvement in a fast-evolving customs environment.