Senior Customs Brokerage Delivery Lead

Damco Spain SL; Gardena, Northern (CA, KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk is seeking a CHB Delivery Lead to guide a U.S. import customs broker team, delivering compliant, customer-focused service and operational excellence.

You will develop people, drive continuous improvement, and collaborate with Compliance, Product, Growth, and Operations to exceed performance metrics while ensuring accurate invoicing and strong client relationships. This full-time role offers a collaborative culture, growth opportunities, and exposure to global trade, with a pay range of

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of customs brokerage, freight forwarding, logistics, or international trade experience.
• Previous people leadership or supervisory experience.
• Strong knowledge of U.S. Customs regulations and import brokerage operations.
• Experience managing customer relationships and service delivery.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.

Responsibilities

• Lead a team responsible for the successful execution of U.S. import customs brokerage activities.
• Drive operational excellence, productivity, and service quality across assigned customer accounts.
• Serve as a subject matter expert for customs brokerage processes, classifications, and regulatory requirements.
• Ensure compliance with CBP regulations and other government agency requirements.
• Monitor key performance indicators and implement actions to improve team performance and customer outcomes.
• Partner with customers to understand business needs, resolve issues, and strengthen long-term relationships.
• Oversee accurate invoicing, accrual management, and account performance.
• Coach, mentor, and develop team members while fostering a culture of accountability and engagement.
• Leverage Lean methodologies and continuous improvement tools to enhance efficiency and service delivery.
• Collaborate with Compliance, Product, Growth, and Operations teams to support business objectives.

Skills

People leadership

Analytical skills

Communication skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Operational systems

Job description

Maersk is seeking a CHB Delivery Lead to guide a U.S. import customs broker team, delivering compliant, customer-focused service and operational excellence.

You will develop people, drive continuous improvement, and collaborate with Compliance, Product, Growth, and Operations to exceed performance metrics while ensuring accurate invoicing and strong client relationships. This full-time role offers a collaborative culture, growth opportunities, and exposure to global trade, with a pay range of