Customer Training Consultant - Workforce Solutions

symplr; Montgomery (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

symplr is seeking a Customer Training Consultant to design and deliver training programs for Workforce solutions, educating internal and external users.

You will coordinate in-person, on-line, and e-learning materials; partner with teams to assess needs, develop content, and provide excellent client service while traveling up to 25%.

Qualifications

• Bachelor's degree required.
• Two years of training, teaching, or instructing experience.
• Strong technical aptitude with Microsoft Office.
• Proven technical content delivery (classroom and e-learning) with consultative experience.
• Strong presentation and consulting abilities.
• Strong project management and strategic thinking; able to guide clients through change.
• Healthcare industry, credentialing verification, or compliance experience.
• SASS training experience.

Responsibilities

• Design and deliver best practice training programs across Workforce.
• Coordinate on-site, e-learning, quick guides, and virtual sessions.
• Collaborate with teams to assess training needs.
• Advise on best practices for training delivery.
• Maintain training documentation for multiple user types.
• Work with departments to ensure client service excellence.
• Grow knowledge through training, research and collaboration.
• Travel up to 25% as required.
• Perform other duties as assigned.

Skills

Bachelor's degree

Training experience

Microsoft Office

Technical content delivery

Presentation skills

Project management

Healthcare industry experience

SASS training

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The Customer Training Consultant is responsible for designing and delivering best practice training programs and tools to educate internal and external users on symplr solutions, specifically Workforce.

Duties & Responsibilities

• Conduct and coordinate training activities to support clients or internal teams using a variety of mediums, including on-site learning, e-learning, quick reference guides, and virtual meetings
• Collaborate with internal teams to provide feedback regarding curriculum delivery experiences; consult with internal and external users to conduct needs assessments
• Serve as a subject matter expert for assigned products and services
• Partner with Instructional Design and Learning Technology teams to review new training curriculum
• Develop, maintain and distribute all software training documentation including, but not limited to, various user type audiences, media (job aides, videos, eLearning), and knowledge base systems.
• Effectively communicate and execute best practices for internal and external training engagements
• Handle challenging client requests or elevate issues as needed
• Advise on best practice functionality and processes to assist clients in integrating symplr solutions with their organization's business practices
• Continually grow product, functional, and industry knowledge through training, research, and collaboration
• Work collaboratively with other departments to deliver exceptional client service
• Adopt department operational standards and procedures to maximize team efficiencies
• Ensure timely completion of administrative activities
• Perform other duties as assigned

Skills Required

• Bachelor's degree
• Two years of training, teaching, or instructing experience
• Strong technical aptitude including proficiency in Microsoft Office applications
• Successful technical content delivery (classroom and e-learning), with a consultative aptitude experience
• Strong presentation skills and demonstrated consulting ability
• Strong project management skills, strategic thinking skills, and experience navigating clients through change
• Healthcare industry, credentialing verification, or compliance experience
• SASS training experience

Travel 25%

MinUSD $60,000.00/Yr. MaxUSD $80,000.00/Yr.