Customer Training Consultant - Workforce Solutions

Visa Hunt; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Visa Hunt is seeking a Customer Training Consultant in the United States to design and deliver best practice training programs for symplr Workforce. You will educate both internal and external users using on-site, e-learning, videos, and reference guides.

The role requires collaboration with instructional design teams, SME status for products, and travel up to 25%. A Bachelor’s degree and 2+ years in training are expected, along with proficiency in Microsoft Office and strong presentation skills.

Qualifications

• Bachelor’s degree required with 2+ years in training or instruction.
• Strong presentation and consulting skills essential.
• Proven ability to manage projects and drive client success.

Responsibilities

• Design and deliver training programs for internal and external users of symplr Workforce.
• Create e-learning, quick reference guides, and job aids to support adoption.
• Collaborate with product, training, and client teams; gather feedback and assess needs.

Skills

Presentation skills

Consulting ability

Project management

Strategic thinking

Healthcare industry knowledge

SaaS training experience

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Overview

The Customer Training Consultant is responsible for designing and delivering best practice training programs and tools to educate internal and external users on symplr solutions, specifically Workforce.

Duties & Responsibilities

• Conduct and coordinate training activities to support clients or internal teams using a variety of mediums, including on-site learning, e-learning, quick reference guides, and virtual meetings
• Collaborate with internal teams to provide feedback regarding curriculum delivery experiences; consult with internal and external users to conduct needs assessments
• Serve as a subject matter expert for assigned products and services
• Partner with Instructional Design and Learning Technology teams to review new training curriculum
• Develop, maintain and distribute all software training documentation including, but not limited to, various user type audiences, media (job aides, videos, eLearning), and knowledge base systems.
• Effectively communicate and execute best practices for internal and external training engagements
• Handle challenging client requests or elevate issues as needed
• Advise on best practice functionality and processes to assist clients in integrating symplr solutions with their organization’s business practices
• Continually grow product, functional, and industry knowledge through training, research, and collaboration
• Work collaboratively with other departments to deliver exceptional client service
• Adopt department operational standards and procedures to maximize team efficiencies
• Ensure timely completion of administrative activities
• Perform other duties as assigned
• Travel 25%

Skills Required

• Bachelor’s degree
• Two years of training, teaching, or instructing experience
• Strong technical aptitude including proficiency in Microsoft Office applications
• Successful technical content delivery (classroom and e-learning), with a consultative aptitude experience
• Strong presentation skills and demonstrated consulting ability
• Strong project management skills, strategic thinking skills, and experience navigating clients through change
• Healthcare industry, credentialing verification, or compliance experience
• SASS training experience

Min

USD $60,000.00/Yr.

Max

USD $80,000.00/Yr.