Customer Training Consultant - Workforce Solutions

symplr; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

symplr is seeking a Customer Training Consultant to design and deliver best practice training programs for Workforce solutions. You will educate internal and external users through on-site training, e-learning, quick reference guides, and virtual sessions.

You’ll collaborate with cross-functional teams, lead needs assessments, and act as a subject matter expert while developing documentation and knowledge bases. Travel up to 25% is required for client engagements.

Qualifications

• Bachelor’s degree required.
• At least two years of training, teaching, or instructing experience.
• Proficiency with Microsoft Office suite.
• Experience delivering technical content to diverse audiences.
• Strong presentation and consulting abilities.
• Experience guiding clients through change processes.
• Knowledge of healthcare credentialing or compliance is a plus.
• SaaS training experience preferred.

Responsibilities

• Design and deliver training programs and tools for symplr Workforce.
• Coordinate training activities for clients and internal teams across on-site, e-learning, and virtual formats.
• Collaborate with internal teams to gather needs and feedback on curriculum delivery.
• Serve as a subject matter expert and maintain training documentation and knowledge bases.
• Advise on best practices to integrate symplr solutions with client business processes.
• Travel up to 25% to support client engagements and training delivery.
• Partner with Instructional Design and Learning Technology teams to review curricula.

Skills

Training experience

Microsoft Office

Content delivery

Presentation skills

Consulting ability

Project management

Change management

Healthcare compliance

SaaS training

Education

Bachelor’s degree

Job description

Overview

The Customer Training Consultant is responsible for designing and delivering best practice training programs and tools to educate internal and external users on symplr solutions, specifically Workforce.

Duties & Responsibilities

• Conduct and coordinate training activities to support clients or internal teams using a variety of mediums, including on-site learning, e-learning, quick reference guides, and virtual meetings
• Collaborate with internal teams to provide feedback regarding curriculum delivery experiences; consult with internal and external users to conduct needs assessments
• Serve as a subject matter expert for assigned products and services
• Partner with Instructional Design and Learning Technology teams to review new training curriculum
• Develop, maintain and distribute all software training documentation including, but not limited to, various user type audiences, media (job aides, videos, eLearning), and knowledge base systems.
• Effectively communicate and execute best practices for internal and external training engagements
• Handle challenging client requests or elevate issues as needed
• Advise on best practice functionality and processes to assist clients in integrating symplr solutions with their organization’s business practices
• Continually grow product, functional, and industry knowledge through training, research, and collaboration
• Work collaboratively with other departments to deliver exceptional client service
• Adopt department operational standards and procedures to maximize team efficiencies
• Ensure timely completion of administrative activities
• Perform other duties as assigned
• Travel 25%

Skills Required

• Bachelor’s degree
• Two years of training, teaching, or instructing experience
• Strong technical aptitude including proficiency in Microsoft Office applications
• Successful technical content delivery (classroom and e-learning), with a consultative aptitude experience
• Strong presentation skills and demonstrated consulting ability
• Strong project management skills, strategic thinking skills, and experience navigating clients through change
• Healthcare industry, credentialing verification, or compliance experience
• SASS training experience

Min

USD $60,000.00/Yr.

Max

USD $80,000.00/Yr.