IT Training Specialist (Cerner)

Prosum; Los Angeles (CA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Prosum is seeking an IT Training Specialist to educate users on new technology and applications across healthcare settings. The role includes end-user and new-hire training, plus post-implementation optimization and remediation training in various formats including labs, eLearning, and webinars.

The candidate will develop instructional materials, manage training projects, and evaluate program effectiveness, with a hybrid schedule of roughly 70% onsite and 30% remote.

Qualifications

• Bachelor’s Degree in a related field is required.
• 2–3 years of proven IT virtual and in-person training experience in a healthcare setting.
• Competency in Ambulatory and Inpatient Cerner clinical bundle.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Experience training business applications such as ServiceNow, Kronos, Lawson is a plus.
• Experience writing eLearning scripts is a plus.
• Hands-on experience creating training materials (guides, quick reference, videos).
• Hybrid work arrangement: ~70% onsite, 30% remote.

Responsibilities

• Deliver training using multiple formats (classroom, webinars, eLearning).
• Schedule classes considering room, equipment, and instructors.
• Create self-paced learning paths with video and audio content.
• Develop and update training manuals, guides, and course materials.
• Design training programs for new applications and hardware.
• Evaluate training effectiveness and materials for quality.

Skills

IT training

Instructional design

Healthcare knowledge

Project coordination

Education

Bachelor’s Degree in related field

Tools

Cerner clinical bundle

Microsoft Office

eLearning authoring tools

Job description

An IT Training Specialist is needed to serve in the capacity of an educator in which s/he will perform a range of educational support roles for newly implemented technology and applications including end user training, new employee training, post implementation optimization and stabilization training, remediation training and instructional design and development of a collection of educational settings such as computer lab learning, eLearning, webinars, classroom, large conference rooms, etc. The Training Specialist will also be responsible for small project management initiatives and investigating intermittent technical problems.

Accountabilities:

• Present information, using a variety of instructional techniques and formats such as role playing, team exercises, group discussions, videos, and lectures.
• Schedule classes based on the availability of classrooms, equipment, and instructors.
• Create “self-paced” learning avenues using video, audio, and other computer-based learning tools.
• Organize and develop, or obtain, training procedure manuals and guides, and course materials such as handouts and visual materials.
• Develop specific classroom-style training programs for new applications and hardware.
• Monitor, evaluate, and record training activities and program effectiveness.
• Evaluate training materials prepared by departmental instructors, such as outlines, text, and handouts.
• Assess training needs through surveys, interviews with employees, focus groups, and/or consultation with managers, or end-users.
• Design, plan, organize, and direct orientation and training for employees on Information Technology applications.
• Keep up with technology developments in the area of expertise by reading current journals, books, and magazine articles.
• Bachelor’s Degree in a related field required.
• Minimum 2-3 years of proven IT virtual and in-person training experience, in a healthcare setting.
• Competency in both Ambulatory and Inpatient Cerner clinical bundle of applications
• Proficiency in the use of Microsoft Office suite of applications, including but not limited to Word, Excel, PowerPoint, Office, and Visio
• Experience training business applications such as ServiceNow, Kronos, Lawson, etc., is a plus
• Ability to understand business and clinical application workflows
• Experience writing eLearning scripts is a plus
• Hands-on experience developing a range of training materials, including but not limited to participant guides, job aids, quick reference guides, and short video tutorials
• Experience working in a large and dynamic project environment preferred
• Proven track record of excellence and commitment as a professional
• Position is Hybrid - approximately 70% onsite, 30% remote