Customer Teller: Banking Service & Wellness Focus

LE001 Northwest Bank; Ross Township (MI); On-site; USD 29,000 - 36,000; Full time

Job summary

Northwest Bank in Ross Township is seeking a Teller to join our retail network. Tellers welcome customers, process transactions accurately, resolve problems, and identify financial needs for referrals to the appropriate line of business.

You will balance drawers, support opening/closing tasks, stay compliant with security and policy, and participate in team meetings while delivering the NW star customer experience in person, by phone, and via email.

Qualifications

• Education: High School Diploma or equivalent preferred.
• Experience in customer service preferred.
• Cash handling experience preferred.
• Banking or retail experience preferred.

Responsibilities

• Achieve referral opportunities and contribute to sales goals.
• Assist customers with questions and problem resolution.
• Proactively inform customers about product features and benefits.
• Refer customers to the appropriate team member for complex requests.
• Balance teller drawer daily and support security/dual control procedures.
• Maintain knowledge of bank products, services, and digital offerings.

Skills

Customer service

Cash handling

Problem resolution

Communication

Team collaboration

Banking product knowledge

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest Bank in Ross Township is seeking a Teller to join our retail network. Tellers welcome customers, process transactions accurately, resolve problems, and identify financial needs for referrals to the appropriate line of business.

You will balance drawers, support opening/closing tasks, stay compliant with security and policy, and participate in team meetings while delivering the NW star customer experience in person, by phone, and via email.