Customer Systems & Fulfillment Administrator

The Imagine Group; Shakopee, Northern (MN, KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

The Imagine Group in Minnesota is seeking a senior Account Manager to support the System Operations team within Client Services. You will oversee customer data, platform configurations, and multi-location distribution programs to ensure accuracy and scalability.

Collaborating with Production, Kit Engineering, and cross-functional teams, you will translate client requirements into scalable workflows, manage timelines, and drive process improvements while maintaining a strong focus on service and

Qualifications

• Bachelor's degree in business, graphic communications, or related area.
• 5+ years of Account Management experience.
• 3+ years of experience in print, direct mail and/or signage.

Responsibilities

• Support and administer the Dotti platform following customer onboarding, ensuring accurate setup, maintenance, and alignment with Client Services processes.
• Manage all client database components, including locations, products, profiles, budgets, searches, attributes, brands, and related system configurations.
• Configure and maintain Dotti Shop functionality, including catalogs, categories, offers, pricing structures, discounts, customizable items, and variable-data solutions.
• Manage user access, roles, permissions, settings, and media assets to ensure effective platform governance and customer support.
• Test system releases, validate functionality, and implement new platform features and enhancements.
• Support large-scale customer programs, including multi-location distributions, custom kit configurations, and location-specific pack-outs.
• Partner with Production, Scheduling, Kit Engineering, and cross-functional teams to ensure technology setup supports manufacturing, fulfillment, and distribution requirements.
• Translate customer data and business requirements into scalable workflows that support order intake, production execution, and operational efficiency.
• Resolve customer, system, data, and production issues through effective problem-solving and cross-functional collaboration.
• Communicate program status, requirements, timelines, and solutions to internal stakeholders and customer contacts.
• Maintain a high level of accuracy, accountability, urgency, and customer focus while managing platform-driven programs and processes.

Skills

Account Management

Project Coordination

Print Production

Cross-functional Collaboration

Education

Bachelor's degree in business, graphic communications, or related area

Job description

The Imagine Group in Minnesota is seeking a senior Account Manager to support the System Operations team within Client Services. You will oversee customer data, platform configurations, and multi-location distribution programs to ensure accuracy and scalability.

Collaborating with Production, Kit Engineering, and cross-functional teams, you will translate client requirements into scalable workflows, manage timelines, and drive process improvements while maintaining a strong focus on service and