Customer Account Manager

Silver King Beverage Co; Salt Lake City (UT); On-site; USD 50,000 - 70,000; Full time

Job summary

Silver King Beverage Co in Salt Lake City, Utah is seeking a highly organized and customer-focused professional to manage key customer accounts in a fast-paced manufacturing environment. This individual contributor role involves interacting with customers, maintaining accounts, and collaborating with various internal teams to ensure customer satisfaction.

The ideal candidate will possess a Bachelor’s degree and proficiency in Microsoft Office Suite and ERP systems. Problem-solving skills as well as the ability to work autonomously are essential in this role.

Qualifications

• Highly organized and detail-oriented, able to manage multiple accounts and deadlines.
• Proficient in Microsoft Office Suite and familiar with ERP systems.
• Ability to work autonomously and collaborate effectively with cross-functional teams.

Responsibilities

• Interact with customers to provide support and information.
• Maintain customer accounts and records of interactions.
• Collaborate with internal departments to fulfill customer requests.
• Resolve issues by clarifying problems and exploring solutions.
• Create professional-quality reports and presentations.

Skills

Organizational skills

Problem-solving

Attention to detail

Communication

Education

Bachelor's degree in Supply Chain, Business Management, Project Management, or related field

Tools

Microsoft Office Suite

ERP systems (preferably Infor)

Job description

Overview

We are seeking a highly organized and customer‑focused professional to manage key customer accounts in a fast‑paced manufacturing environment. This role serves as the primary liaison between customers and internal teams including Planning, Procurement, Production, Logistics, and Commercialization. The ideal candidate thrives in a cross‑functional environment, excels at problem‑solving, and balances relationship management with operational execution. This is an individual contributor role with no direct reports, focused on independent execution while collaborating cross‑functionally.

Responsibilities

• Interact with customers via phone, email, online chat, or in person to provide support and information on assigned products or services.
• Act as the customer’s representative, ensuring their needs are met and improving the customer experience.
• Maintain customer accounts and records of interactions, including inquiries, complaints, and comments.
• Collaborate with various internal departments to fulfill all customer requests.
• Resolve issues by clarifying problems, exploring solutions, and implementing the best solutions; resolve complaints according to company guidelines.
• Collect and analyze data on customer behavior to understand changing needs.
• Use knowledge of company products and services to answer inquiries or forward them to the appropriate staff.
• Create professional‑quality reports, presentations, and briefs; distribute accordingly and effectively present information and respond to questions from management and team members.
• Demonstrate initiative and problem‑solving skills.

Qualifications

To perform this job successfully, an individual must be able to perform all essential duties satisfactorily.

• Education: Bachelor’s degree preferred in Supply Chain, Business Management, Project Management, Communications, or a related field. Equivalent combinations of education, training, and experience will also be considered.
• Skills: Highly organized, strong attention to detail, ability to prioritize responsibilities across multiple customer accounts and deadlines; able to work autonomously while effectively communicating and partnering with cross‑functional teams.
• Computer Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), capable of creating, maintaining, and analyzing spreadsheets and reports. Experience with ERP systems, preferably Infor, and ability to learn new technologies quickly. Familiarity with emerging technologies, including AI‑enabled tools.
• Physical Demands: Regularly required to talk or hear, sit, use hands to finger, handle, and feel objects; frequently stand, walk, bend, and reach. Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.