Insurance Customer Service Manager

Benchmark Insurance Group; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Salaried positions

PTO after 90‑day probationary period

8 paid holidays

Health insurance

Bonus and commission structure

Job summary

Benchmark Insurance Group in Texas is seeking an experienced Customer Service Manager Lead to serve clients with rapport, clear communication, and problem-solving expertise. This role emphasizes retention, professionalism, and exceptional service in a busy agency environment.

The candidate should have 5+ years in insurance customer service, a Property & Casualty license (or ability to obtain within 60 days), and proficiency with Microsoft Office.

Qualifications

• 5 years of insurance customer service experience
• Property and Casualty Insurance License or ability to obtain within 60-day probation period
• Detail oriented and highly organized
• Excellent communication and customer service skills
• Experience with Microsoft Office and insurance software is a plus

Responsibilities

• Respond promptly to inbound customer calls and build rapport with customers
• Process incoming mail and department emails; escalate issues as needed
• Handle policyholder transactions accurately and timely
• Maintain knowledge of production, procedures, and technical systems
• Utilize desktop and carrier websites to support service delivery
• Perform additional duties as assigned

Skills

Customer service

Communication

Detail oriented

Team player

Proactive

Education

High School Diploma/GED

Tools

MS Office

AMS360

Job description

Benchmark Insurance Group of Texas is seeking an experienced Customer Service Manager Lead. The Insurance Customer Service Representative is the first line of defense on all service items. This position will serve the customer by using rapport building, excellent communication, and exceptional problem-solving skills. Retention is our primary goal and we strive to provide exceptional customer service to all our clients with courtesy and professionalism.

Duties and Responsibilities

• Provide exceptional customer service by responding promptly to all inbound customer calls
• Build rapport with each customer
• Listens to customers' requests and inquiries
• Processing incoming mail as well as department e-mail inboxes
• Escalates accounts to the appropriate team if necessary
• Processes policyholder transactions accurately and in a timely manner
• Identifies and communicates transactions and impact to policy premium
• Manages and utilizes time effectively to ensure all departments meet required service levels for improved customer satisfaction results
• Develops and maintains production, procedural, and technical systems knowledge
• Utilizes technical systems effectively and efficiently including desktop, office-specific phone systems, and multiple carrier websites
• Performs additional duties as assigned

What you’ll bring to the table

• Property and Casualty Insurance License or the ability to obtain within 60-day probation period (required)
• At least 5 years of insurance customer service experience (required)
• High School Diploma/GED (required)
• Detail oriented
• Excellent communication skills
• Excellent customer service skills
• Strong aptitude for computer programs including Microsoft Office (required)
• AMS360 experience a plus but not required
• Ability to function well in a small agency environment
• Must be pro‑active, a team player, and ready to hit the ground running!

Job Type: Full‑time

Extra perks we offer

• Salaried positions
• PTO after 90‑day probationary period
• Up to 8 paid holidays
• Healthcare coverage after 90‑day probationary period
• Bonus and commission structure
• Great co‑workers! We are all fun, lend a helping hand, and are always excited to add a great candidate to our team!

Onboarding time

• Ongoing training, as well as industry experts working close‑by
• 90‑day probationary period

Benefits

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule

• Monday to Friday
• No weekends

Supplemental Pay

• Bonus opportunities

Application Question(s)

• What are your salary expectations?

Experience

• Property and Casualty Insurance: 3 years (Required)
• Customer service: 5 years (Required)

License/Certification

• Property & Casualty License (Required)

Work Location

In person