Insurance Admin & Customer Support — Growth & Benefits

Mellisa Ray Agency, Inc.; The Woodlands (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Advancement Opportunity

Paid Disability Insurance

Paid Personal Time

Paid vacation

Paid time off

Free food & snacks

Health insurance

Training & development

Competitive salary

Position available for immediate hire

Job summary

Mellisa Ray Agency, Inc. in The Woodlands, TX is seeking an Administrative Assistant & Customer Support Specialist to join our insurance team. You will handle front-line inquiries and maintain client records to ensure a smooth, client-focused experience.

Ideal candidates have strong communication, organizational skills, and the ability to work in a fast-paced environment. We offer growth opportunities, on-site support, and a collaborative team culture with competitive pay and benefits.

Qualifications

• Prior experience in an administrative, customer service, or insurance support role preferred
• Excellent verbal and written communication skills with a professional, friendly demeanor
• Strong organizational skills and ability to manage multiple tasks with attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office software
• Texas Property & Casualty or Life & Health license is a plus (or willingness to obtain with Agency sponsorship)
• Ability to work independently and as part of a collaborative team in a fast-paced environment
• Reliable, punctual, and committed to delivering outstanding client service

Responsibilities

• Provide front-line customer support by answering inquiries via phone, email, and in-person regarding insurance policies and coverage
• Maintain and update client records in agency management systems to ensure data integrity
• Assist agents with administrative tasks including scheduling, document preparation, and correspondence
• Handle billing inquiries and coordinate with insurance carriers on behalf of clients
• Follow up with clients on outstanding documentation, payments, and policy renewals
• Support daily office operations to ensure a smooth and professional client experience

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Mellisa Ray Agency, Inc. in The Woodlands, TX is seeking an Administrative Assistant & Customer Support Specialist to join our insurance team. You will handle front-line inquiries and maintain client records to ensure a smooth, client-focused experience.

Ideal candidates have strong communication, organizational skills, and the ability to work in a fast-paced environment. We offer growth opportunities, on-site support, and a collaborative team culture with competitive pay and benefits.